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FAQ (Frequently Asked Question)

Q: I cannot log in to the site with the username and password given to me.

A: Click Hidden-Zone login page and copy your username/password by right mouse click and paste it into log-in window.

Q: I cannot get the downloaded videos to play correctly. All I see is a circle with flashing lights radiating out of it.

A: All movies coded by Free XviD codec, you need to install the XviD codec on your PC http://www.xvidmovies.com/codec/

Q: I would like to cancel my membership?

A: For cancel your subscription use CCBill billing service https://support.ccbill.com/

Q: How I can download videos?

A: Open video clip and click the link "Download original video" at the bottom of the video player window. Videos can download only paid members.

Q: I would like to get access and I am ready to pay for it but I only got free registration with limited access

A: Log-in, go to "My account" and click "Buy Membership" button.

Q: How to play stream videos?

A: You can use Flash or HTML5 video players for playback the videos. You can choose the most convenient video player for you at the bottom of the video player window. Just click "Switch to Flash player/Switch to HTML5 player" button for change the player style.

Q: I don't see any credits. How to use it?

A: Log-in, go to "My account". And you will see your profile statistic. With credits you can rent any videos full length and HD quality for 24 hours. Just choose any video clip you want and click "Rent clip for 24 hours" button.

Q: I forgot my password, how to restore it?

A: Visit password recovery page http://hidden-zone.com/forgot-password/ to reset your password. And follow the instructions in email.

If you don't find your problem here please contact us. For contact our support team: Log-in your account and go -> My account - Message to admin

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